Privacy policy Hotel Garni Zerzer

The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the statutory provisions (GDPR, TKG 2003). In this data protection information, we inform you about the most important aspects of data processing on our website.

Information in accordance with Art. 13 GDPR
Your personal data, in particular

Your master data (surname, first name, address, email address, telephone and fax number, date of birth),

the data in travel documents (passport number, passport data, date of birth, issuing authority, duration, nationality) and identity documents (identity card, driving license, etc. including issuing authority and duration),

the data on payment type and in connection with payments, in particular with EC cards, credit cards and bank cards,

the length of stay requested by you and information related to your stay that you provide to us, and

special categories of data, such as health data and data on special needs, are required for our services. This also includes bookings for catering, transfers, ski tickets, guest cards and events.

This data is therefore stored and processed by us for these purposes and, where necessary, passed on to third parties with whom we work to provide the most effective and best possible service for our customers - this may include service providers in third countries as processors, software and agency providers, and service providers in other countries.

The legal bases for these data processing processes are the fulfillment of our pre-contractual and contractual obligations towards you

Consents obtained from you,

statutory, contractual or other legal obligations on our part (e.g. documentation rights and obligations under accounting, tax and customs law, contracts, reporting, legal disputes) as well as Section 96 TKG and our legitimate interests (e.g. the improvement of our customer service, including in the area of direct advertising or the protection of our own legal interests).

The duration of storage is determined by the duration of our business relationship, the consent you have given and the statutory retention obligations and legal obligations applicable to us. We emphasize that in the case of regular cooperation for our best possible customer service, we strive to know your customer requests already transmitted to us so well that we can satisfy you continuously and permanently.

Contact us
If you contact us via the form on the website or by email, the data you provide will be stored for six months to process your request and in case of follow-up questions. We will not share this data without your consent.

Online booking
Online bookings are processed correctly via the Casablanca booking platform. This booking form is integrated into this website with SSL encryption.

IT security
When you visit this website, log files are also saved. These log files contain the IP address and other data related to accessing the website (e.g., date, time, user agent, referrer). Data processing is limited in time (maximum seven days) and solely to protect against DDOS attacks or other interference with the functionality of the website and any underlying database systems.

Information about cookies
This website uses so-called cookies. These are small text files that are stored on your device with the help of your browser. They do not cause any damage.

This site uses so-called session cookies. These are generated when you visit the website and automatically deleted. They are used to recognize you when you visit the same website again within a short period of time, in order to take previously configured preferences into account. No personal data is stored or processed in this process.

Cookies are intended to make the website user-friendly. Some cookies remain stored on your device until you delete them. They thus enable the website operator to recognize your browser the next time you visit. If you do not want this, you can set your browser to inform you about the use of cookies and to only allow this in individual cases. However, if you deactivate cookies, the functionality of the website may be limited.

Use of Google AdWords Conversion Tracking
This website uses the online advertising program "Google AdWords" and, as part of Google AdWords, conversion tracking. Google Conversion Tracking is an analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). When you click on an ad served by Google, a conversion tracking cookie is stored on your computer. These cookies expire after a maximum of 90 days. If you visit certain pages of our website and the cookie has not yet expired, Google and the website operator can recognize that you clicked on the ad and were redirected to this page. The information collected using the conversion cookie is used to compile conversion statistics. This tells the website operator the total number of users who clicked on an ad and were redirected to a page with a conversion tracking tag and/or performed various actions on the page. However, the website operator does not receive any information that can be used to personally identify users. If you do not wish to participate in tracking, you can object to this use by preventing the installation of cookies through the appropriate settings in your browser software (deactivation option). You will then not be included in the conversion tracking statistics. Further information and Google's privacy policy can be found at: http://www.google.com/policies/technologies/ads/, http://www.google.de/policies/privacy/

When using Google Adwords Conversion Tracking, the relationship with the web analytics provider is based on contract data processing. The transfer of data to the processor is based on an adequacy decision of the European Commission (self-certification Privacy Shield). Google is also obligated to delete the data regularly (currently every 39 months).

Social Media
If Facebook social plugins are used on this website, they are operated by Facebook Inc. (1 Hacker Way, Menlo Park, California 94025, USA). The integrations can be identified by the Facebook logo or the terms "Like," "Like," and "Share" in Facebook's colors (blue and white). Information about all Facebook plug-ins can be found at the following link: https://developers.facebook.com/docs/plugins/

The plug-ins are only activated when you click the corresponding buttons. If these are grayed out, the plug-ins are inactive. You have the option to activate the plug-ins each time you visit.

The plug-ins establish a direct connection between your browser and the Facebook servers. This only occurs after the plug-in is activated. The website operator has no influence whatsoever on the nature and extent of the data that the plug-in transmits to the Facebook Inc. servers. Information about this can be found here: https://www.facebook.com/help/186325668085084

The plug-in informs Facebook Inc. that you, as a user, have visited this website. Your IP address may be saved. If you are logged into your Facebook account while visiting this website, the information mentioned will be linked to your Facebook account.

Map
This website uses an interactive map from Dr. DSGVO. The map is operated locally. This solution is privacy-friendly. When accessing and operating the map, no personal data is shared with third parties. Furthermore, we do not collect any personal data other than that which is technically necessary for accessing and operating the map. The map does not use cookies.

Web Analysis
This website uses Matomo. By using this website, you consent to the processing of the data collected about you.

Legal basis for data processing:
On the website, data is processed exclusively on the basis of legal provisions (GDPR, Telecommunications Act 2003).

Data processing (webshop, product reviews, booking tool, and user account) is carried out on the basis of Art. 6 (1) (b) (contractual fulfillment purposes) GDPR.

If analysis tools are used, data is used on the basis of Art. 6 (1) (f) (legitimate interest) GDPR. The legitimate interest in data use is to improve the website and measure the success of online advertising.

The use of IT data security measures is also based on Art. 6 (1) (f) (legitimate interest) GDPR. The legitimate interest in data use is to secure our own IT systems.

The use of social media plugins only takes place with consent. The legal basis is therefore Art. 6 (1) (a) GDPR. Consent must be renewed each time you access the website.

Your rights
You generally have the right to information, rectification, erasure, restriction, data portability, revocation, and objection. If you believe that the processing of your data violates data protection law or that your data protection rights have otherwise been violated in any way, you can lodge a complaint with the supervisory authority. In Austria, this is the Data Protection Authority.

Contact details:
Hotel Garni Zerzer
Familie Zerzer KG
Dorfbahnstraße 85
6534 Serfaus, Tyrol, Austria
BIO AUSTRIA SILBER PARTNER - AT-BIO-401
+43/(0) 54 76/62 75
info@hotel-zerzer.at